Refund Policy

Thank you for choosing GothicArtify. We strive to provide a high-quality service. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process.

Refund Conditions

Refunds are considered under the following circumstances:

• The service was not delivered as promised or as described.
• There was a technical error that prevented the proper delivery of the service.
• An incorrect billing amount was charged to your account.

Non-Refundable Conditions

Please note that refunds will not be issued under the following conditions:

• Change of mind after the service has been delivered as described.
• User error or incorrect input during the use of the service.
• Services already utilized or consumed.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact us via our contact page within 14 days of your purchase.
2. Provide your order details, including the order number and the email address used for the purchase.
3. Explain the reason for your refund request, along with any relevant evidence (e.g., screenshots of errors).

Processing Time

Once your refund request is received, it will be reviewed and processed within 7 business days. If approved:

• The refund will be issued to your original payment method.
• Depending on your card issuer's policies, it may take additional time for the refund to appear on your account.

Contact Us

If you have any questions about this Refund Policy or need further assistance, please get in touch with us. We are committed to addressing your concerns promptly.